Wishing you all a very Merry Christmas and a Happy New Year

Terms of Sale for Candy Candles and Crafts

Welcome to Candy Candles and Crafts! These Terms of Sale govern your purchase of our products, including candles, crafts, and subscriptions, and outline your rights and obligations when shopping with us. Please read these terms carefully, as they are legally binding. By making a purchase with Candy Candles and Crafts, you agree to be bound by these Terms of Sale.

Eligibility

You must be 18 years or older to make a purchase from Candy Candles and Crafts. By placing an order with us, you confirm that you meet this requirement.

Product Information

a. Candle Purchases: Our candle products are handcrafted and may vary slightly in colour and appearance from what is shown on our website. We use high-quality ingredients, but please follow safety instructions provided with each candle to ensure safe use.

b. Crafts: Our craft products may come in various designs and colours. Product descriptions and images are for illustrative purposes, and actual products may vary. Craft kits may contain small parts and should be kept out of the reach of children.

c. Subscriptions: Our subscription service offers monthly deliveries of our products. Each subscription box may include a variety of candles and crafts. The specific contents may vary from month to month.

Ordering Process

a. Order Confirmation: When you place an order with Candy Candles and Crafts, you will receive an order confirmation email. This email acknowledges receipt of your order but does not constitute acceptance of the order.

b. Acceptance of Order: Your order is accepted, and a contract is formed between you and Candy Candles and Crafts when we send you a shipping confirmation email. We reserve the right to refuse or cancel an order for any reason, including but not limited to product unavailability or pricing errors. If we cancel your order, you will be notified, and a refund will be issued.

Pricing and Payment

a. Product Prices: Prices for our products are listed on our website and are inclusive of VAT (Value Added Tax).

b. Payment Methods: We accept various payment methods, including credit/debit cards and PayPal. Payment is processed securely through our trusted payment service providers.

c. Subscription Billing: If you subscribe to our service, you agree to be billed monthly based on the subscription plan you have selected. Your chosen payment method will be charged on the same day each month.

Shipping and Delivery

a. Delivery Costs: Shipping costs are indicated at the checkout and may vary based on your location and order value.

b. Delivery Time frames: We aim to deliver your products as soon as possible, typically within 3-5 working days after acceptance of your order. However, delivery times may vary depending on your location.

c. Ownership and Risk: The risk of loss or damage to the products passes to you upon delivery. Ownership of the products passes to you once full payment has been received.

Returns and Refunds

a. Unused Products: We accept returns for products that are unused and in their original condition. Used candles or crafts cannot be returned for health and safety reasons.

b. Damaged or Faulty Products: If you receive a damaged or faulty product, please contact us within 14 days of receipt. We will provide instructions for returning the product or may offer a replacement or refund, including return shipping costs.

c. Change of Mind: For products returned due to a change of mind, you have 14 days from the date of delivery to notify us and return the unused, unopened product. You will be responsible for return shipping costs. Refunds will be issued for the product’s cost only and exclude the original shipping fees.

Subscription Terms

a. Subscription Cancellation: You can cancel your subscription at any time by logging into your account on our website or by contacting our customer support. Cancellation requests must be made at least 48 hours before the next billing date to avoid charges for the upcoming month.

b. Subscription Billing: Your subscription will automatically renew each month, and your chosen payment method will be charged on the same day each month. You are responsible for ensuring your payment information is up to date.

c. Changes to Subscription Terms: Candy Candles and Crafts reserves the right to make changes to subscription terms, including pricing, with advance notice to active subscribers.

Termination

Candy Candles and Crafts reserves the right to terminate or suspend your access to our services or subscriptions if you violate these Terms of Sale or engage in any fraudulent or inappropriate conduct. In such cases, you will be notified, and any outstanding subscription fees will be forfeited.

Governing Law and Jurisdiction

These Terms of Sale are governed by the laws of the United Kingdom. Any disputes arising from or related to these terms and your purchases with Candy Candles and Crafts shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

Contact Us

If you have any questions or concerns regarding these Terms of Sale, your purchases, or our products, please contact us using the following information:

  • Email: info@candycandles.co.uk
  • Address: Meadow Park, Woodford, Bude, Cornwall, UK, EX23 9HT

Thank you for shopping with Candy Candles and Crafts! We hope you enjoy our products and services.